FAQ’s and Policies

We want you to have a safe, seamless experience at FlyOzoneAustralia. We utilize a great shopping platform that gets you to what you want and purchased with minimum fuss.

Privacy– we take your privacy seriously, we don’t divulge your details to any 3rd parties without your permission. Our website is protected by Secure Socket Layered (SSL) security. If you are purchasing via Paypal you have additional buyer protection.

Returns– In the case of most items, if it isn’t what you expected, doesn’t fit or doesn’t suit the job we are happy to refund or exchange… no questions asked and we will either refund return postage or exceed postage with additional products. Buying from a website shouldn’t be risky or disappointing. In the case of Paragliding wings it is important we speak and ensure that the wing you are getting matches your skill level and aspirations… if we haven’t talked about the wing and where you are going to fly your order is binding and and non refundable.

Wings, especially custom wings, are not returnable and once ordered and paid for are binding contracts. We are happy to assist in selling wings for you when you upgrade or renew and are well connected with schools and groups who might be interested your gear.

If you have any questions just get in touch 🙂